Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At Nexus, we work to process and ship orders as quickly as possible while keeping customers informed throughout the delivery process.

Order Processing

Orders are typically processed within 24 hours after payment has been successfully received. Orders placed on weekends or holidays may be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Shipping Time

Standard shipping generally takes approximately 3–5 business days after the order has been processed.

Please note that shipping times are estimates and are not guaranteed. Delays may occur because of carrier issues, weather, holidays, or other circumstances outside our control.

Tracking

A tracking number will be provided when available. Tracking information may take some time to update after the package has been accepted by the shipping carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. Nexus is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details. We will work with the shipping carrier to determine the appropriate next steps.